Last updated: 29th of June, 2026
Move & Thrive Physiotherapy ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or use our physiotherapy services.
Who We Are
Move & Thrive Physiotherapy provides mobile physiotherapy services in South Western Sydney and virtually in Australia, delivering services to children and adults in homes, schools, workplaces and community settings.
What Information We Collect
Depending on your interaction with us, we may collect:
Personal Information
Name
Address
Phone number
Email address
Date of birth
Emergency contact details
Health Information
Where required to provide physiotherapy services, we may collect:
Medical history
Diagnosis
Therapy reports
Referral letters
Assessment results
Functional information
Goals and treatment plans
Health information is considered sensitive information under Australian privacy law.
Website & Analytics Information
When you visit our website, our website platform (Squarespace) may automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages visited, time spent on our website, referring websites, and general location information derived from your IP address.
Our website uses cookies and similar technologies to ensure the website functions correctly, improve your browsing experience, analyse website traffic, and help us understand how visitors use our website.
If you submit an enquiry through our website, we collect the information you choose to provide, such as your name, email address, phone number, and message. This information is used solely to respond to your enquiry or provide our services.
How We Collect Information
We may collect information when you:
Contact us through our website
Submit an enquiry form
Book an appointment
Telephone or email us
Provide documentation
Receive physiotherapy services
Communicate with us via social media
Subscribe to newsletters (if applicable)
We may also receive information from:
Referring doctors
Occupational therapists
Speech pathologists
Psychologists
Support coordinators
Plan managers
Schools
Family members or carers
Other healthcare providers
where authorised by you.
Why We Collect Information
We collect personal information to:
Provide physiotherapy services
Develop treatment plans
Communicate regarding appointments
Prepare reports
Invoice services
Process payments
Meet legal obligations
Improve our services
Respond to enquiries
Maintain accurate clinical records
Disclosure of Information
We only disclose information where appropriate, including to:
Referring medical practitioners
Other treating health professionals
NDIS plan managers
Support coordinators
Carers or guardians (where authorised)
Medicare or insurers (where applicable)
Government authorities where required by law
We do not sell personal information.
Storage and Security
We take reasonable steps to protect personal information through:
Secure electronic clinical record systems
Password protection and two-factor authentication
Secure cloud storage
Restricted staff access
Secure disposal of records
No method of internet transmission is completely secure; however, we take reasonable precautions to protect your information.
Access and Correction
You may request access to your personal information or request corrections if information is inaccurate.
Please contact us using the details below.
Cookies
Our website may use cookies to improve website performance and analyse website traffic.
You can disable cookies through your browser settings.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
Changes to this Policy
We may update this Privacy Policy from time to time.
The latest version will always appear on our website.
Contact Us
If you have any privacy concerns or complaints, please contact:
Move & Thrive Physiotherapy
Ph: 0448 109 639